10 obstacles you need to consider when using Robotic Process Automation (RPA) bots for unattended automations on the public internet.
RPA on the public web
RPA bots are powerful tools, however if you are attempting to use RPA bots for unattended automations on the public web you’ll need to ensure you have solutions for the following 10 obstacles.
The processes you want to automate may be on the Deep Web (behind login credentials). To automate processes behind logins you’ll need to make sure your RPA bots can securely access the credentials necessary to complete your unattended automations.
2. Two-Factor Authentication
Websites may require two-factor authentication when logging in from a new or unrecognized web browser. In addition, this step can be triggered at the discretion of a website at any time. You’ll need a solution to avoid and resolve two-factor authentication.
Websites may require you to solve captchas before granting access. You’ll need a solution to solve or avoid captchas.
4. IP Blacklisting
Websites may blacklist critical IP addresses if you are accessing them too fast, too frequently or concurrently. You’ll need a solution to ensure you do not trigger IP blacklisting.
You’ll need a flexible solution to schedule frequency of RPA bot attempts and reattempts (for failed) unattended automations.
Some scenarios will require you to first initiate your automation and then return within a defined time frame to complete it. You’ll need a flexible solution to manage schedule-and- return automations.
7. A/B Testing
Websites can have multiple versions of their site depending on region, customer type and/ or A/B testing. To adequately support this common scenario you will have to build and support multiple versions of your bot.
8. Intermittent Downtime, Time-Outs and Latency
Websites on the public internet can be unstable so your RPA bots will need to be equipped to manage instability to ensure you can complete your unattended automations successfully. This means not aborting unattended automations too early and automatically reattempting others at a later time. In some instances, it may take several attempts over multiple hours before an automation completes successfully on a public website. You’ll need a solution to manage this website instability carefully.
9. New Front End Frameworks and Elements
As the web evolves so do the frontend frameworks and elements. Your RPA bots should be able run in frameworks such as AngularJS and ReactJS and elements such as modals and hidden fields. In addition, your RPA bots should evolve to account for new frameworks and web elements as they are introduced. In the world of RPA bots this may mean building a new bot.
10. Rogue Scripts, Insecure Connections and Mixed Content
Some websites include rogue scripts, which will trigger timeouts and others insecure connections or content, which result in modern browsers rejecting all or part of the page. You’ll need a solution to manage through these obstacles.
While RPA bots can be powerful tools, they often require costly, intricate configuration and even custom development to deliver an enterprise-ready solution for automating process on the public internet. Alternatively, considering purpose-built solutions for automating process on the public internet could save you time and money. As an example, companies like Weeldi provide solutions to these 10 obstacles and many others, out-of-the-box, with no costly configuration or coding required. In addition, you pay by the results, not per bot hour or the individual bot.